Support Center

Questions about your skin & hair
coach, answered

Everything you need to know about AI scans, personalized routines, privacy, and plans — before you download Vellaya AI.

All Topics About the App AI Analysis Routines & Products Privacy & Data Plans & Pricing Account & Access
01

About the App

3 questions
Vellaya AI is your personal AI-powered skin and hair health coach, available on iOS and Android. It scans your skin and hair in seconds and builds smart AM and PM routines. The app blends dermatological science with AI to give real-time, personalized insights.
Yes, Vellaya AI is a skin analysis app for iPhone and Android users alike. You can download it from the App Store or Google Play. It works the same way on both platforms with full English and French support.
As a leading AI skin analysis app, Vellaya AI combines fast scans with dermatological-grade accuracy. It covers both skin and hair in one place, with privacy built into every step. You get real insights without ever visiting a clinic.
02

AI Analysis

6 questions
The AI skin analysis app uses your phone camera to scan your face and read metrics like acne, hydration, dryness, wrinkles, and pigmentation. Results appear in about 30 seconds with clear explanations for each concern. You then get product tips and routine suggestions based on your scan.
Vellaya's AI face skin analysis maps dozens of data points across your skin for clinical-grade insight. It uses dermatological assessment technology rather than simple photo filters. Each scan gives detailed, consistent results you can track and compare over time.
Vellaya AI's wrinkle analysis covers acne, hydration, dryness, wrinkles, pigmentation, and texture in one scan. Each concern gets its own score and explanation inside the app. This gives you a full picture of your skin health in under a minute.
Yes, Vellaya AI works as a hair health coach app that checks texture, density, and scalp condition. It scans your hair the same way it scans skin, using your phone camera. You get insights and routine suggestions built around your results.
The AI hair analysis app scans your hair to measure texture, density, and scalp health. It reads the images instantly and turns the data into an easy-to-understand report. From there, it recommends routines suited to your hair type.
Yes, Vellaya's wrinkle analysis app reads acne, wrinkles, pigmentation, hydration, and more in one scan. Each metric comes with its own score and explanation. Results are ready in about 30 seconds.
03

Routines & Products

6 questions
Yes, the AI skincare routine app builds custom AM and PM routines from your scan results. Routines adjust to your skin concerns and update as your skin changes. You can follow along and track your progress inside the app.
Vellaya AI gives product recommendations that match the specific concerns found in your scan. Suggestions are tailored to metrics like acne, dryness, and pigmentation. This helps you shop with more confidence and less guesswork.
Vellaya AI works as a personalized hair care app, offering routines based on your scalp and hair scan results. Recommendations reflect your texture, density, and scalp health scores. This keeps hair care simple and specific to you.
Yes, the skincare tracker keeps a full scan history so you can watch your progress. You can compare past and current results for skin and hair side by side. This makes it easy to see what is working over time.
Vellaya AI gives recommendations that adjust based on UV index, humidity, and seasonal conditions. Your routine shifts as the weather changes to keep your skin properly protected. This means your care plan stays relevant all year round.
Vellaya AI acts as a skincare product finder, matching suggestions to your exact scan results. Recommendations are shaped by concerns like dryness, acne, or pigmentation. This takes the guesswork out of choosing new products.
Yes, this skincare routine app tracks your morning and night skincare habits in one view. Routines are shaped by your scan results and update as your skin changes. It keeps consistency simple without extra guesswork.
Vellaya AI works best with regular scans to track meaningful change. Weekly or biweekly scans give clear enough data to spot trends. Your plan's scan limit will guide how often you can check in.
04

Privacy & Data

2 questions
Vellaya AI is built with privacy as a priority from the start. There is no facial recognition, no biometric ID, and your data is never sold. Photos are deleted right after each analysis is complete.
No, the AI skin scanner deletes your photos immediately once your scan is processed. Only your health insights and scores are saved to your profile. This keeps your personal images private and secure.
05

Plans & Pricing

3 questions
The free plan gives you 3 AI scans along with personalized product tips. You also get AM and PM routine suggestions and basic tracking reports. It is a solid way to try the app before upgrading.
Premium includes 100 AI skin and hair scans each month. You get advanced product recommendations and detailed AM and PM routines. It also includes in-depth texture, hydration, and hair health analysis.
Yes, the Canadian version of the app offers full bilingual support in English and French. All pricing is shown in CAD to suit Canadian users. This makes the app accessible and clear for a wider audience.
06

Account & Access

5 questions
You can delete your account directly from Profile, then Settings. A confirmation popup appears before your request is submitted. Your data is fully erased within 30 days of the request.
Yes, this personalized skincare app tailors every scan and routine to your unique skin profile. Recommendations shift based on your specific hydration, texture, and concern levels. This makes it useful no matter your skin type or tone.
No, Vellaya AI works as a skincare advisor rather than a substitute for a dermatologist. It offers helpful insights and routine guidance based on AI analysis. For medical skin concerns, always consult a licensed professional.

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Still have questions?

Our team is happy to help with anything about scans, routines, privacy, or plans.